Any Question with Our WiFi Ear Wax Removal Camera
* Q-1: My i-Phone can't work with this ear wax removal camera, the screen keeps yellow.
A: Since the iOS 14.0 system and above has the privacy setting, if your phone or tablet is with iOS 14.0 system or above, you should go to your device Setting - Privacy Setting -- Local Network to make our app Mz scope available so that you can use it.
* Q-2: Only 5 leds work, one of the led lights is burned out or missing.
A: Our wireless ear wax cleaner with camera has 6 leds in total, 5 led lights are on when you start the device, and the rest one light is our blue light which can only be turned on via the app.
* Q-3: It doesn't provide clear pictures.
A: Our ear wax removal camera has a best focal length: 1.5-2.0cm for you to record video or pictures. Recording video is highly suggested, cause dynamic video is better to show real situation of your ears.
* Q-4: The image was really good at first. After using for a period of time it's blurry.
A: Please use the cleaning cloth with alcohol or with thin cotton swab to clean the lens carefully after every time of use, since the ear wax is easy to stick on the lens or crevices around it.
* Q-5: The QR code is not working. I can't download the app.
A: You can search Mzscope on the Google Play then download it.