- Only for indoor use.
- For your pet's health and a longer pump service life, it is recommended to change the water thoroughly and clean the Water Tank, Tray, Foam Filter and Pump at least once a week. Dishwasher cleaning is not recommended!
- If your pet refuses to use the water fountain, it is recommended to leave its previous water source next to the water fountain for a while. Your pet may need some time to get familiar with it. If your pet gets used to drinking from this Water Fountain, you can remove the previous water source.
- If the water fountain makes noise, please check if the water level reaches the minimum level and if the impeller is covered by scale. It is recommended to clean the impeller once a week.
- Not recommended for large dogs.
- If the Water Fountain is dispensing a low amount of water or dispensing no water, you can reset it by following the steps below:
- (1) Check if you have installed the Spout and the Filter Tray properly, make sure to refill the water to the maximum level.
- (2) Check the adjustable faucet mode.
- (3) Wash and clean the Water Pump.
- (4) If washing doesn't work, please clean the tough scaling on the water pump and the impeller.
- * Water level works best between MAX and MIN,the water is lower than the MIN line and there is little or no water output.
W prove ourselves by action, we sincerely appreciate our customers` encouragement. Here are some tips:
1)If the fountain is not cleaned with brush frequently, due to the environmental reason, the stainless steel would produce oxides like scale and so on. Even the food grade 316 stainless steel does the same. Please use 100% vinegar and cloth to wipe the oxides for 5 minutes.
2) The pet food, saliva residue contain acid, alkali and salt. They may cause rust if the fountian is not cleaned thoroughly. Please clean the fountain to keep water fresh for your fur babies.