Q: Why do I feel the electric shots instead of vibration motion from using the device? Isn't it a massager?
A: Unlike traditional massager that uses “vibration” and “hammer impact motion”, this device uses low electrical frequency for deep muscle relaxation. It is normal and no need to concern to feel electric shots.
Q: Why do I feel zapping sensation on my skin? Should I be concerned?
A: One of the 6 therapeutic modes from this device adopts ancient acupuncture treatment which may cause the zapping sensation. Electric shock is efficient for nerve stimulation, relief muscle strain and injury. You may also reduce discomfort by prep your skin/neck area properly.
Q: How do I prep my skin/neck area to avoid discomfort?
A: Use a wet towel to clean the treated area. Also, make sure the electrodes are close in contact with your skin.
Please Note: Please fully charge the device before initial use. Also, Some people may be more sensitive to certain pulsing modes than other. If you don't feel electric pulsing, try different mode and add intensity level gradually. Please read the product manual or consult doctor for questions using the device.
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