Q&A

• [Question] Will there be bruises or feel pain after using the neck massager?
• [Answer] If there are bruises in the body after using the neck massager, it means that there is a toxin here; the pain is caused by the obstruction of the meridians in the body. The pain and bruising usually disappear in about 3 days. It is recommended not to use the neck massager for too long or too often at the beginning.

• [Question] Is this cordless?
• [Answer] No, it is not cordless. Our neck massager needs an adapter to plug in the outlet to use. Package Including: 1×neck massager, 1×carry bag, 1×AC power adapter, 1×a car adapter, 1×user manual. AC power adapter length: 6.56 ft (2 M). Car adapter length: 5.9 ft (1.8 M). Neck massager weight: 4.18 lb (1.9 Kg). AC adapter input: 110-240 V. Car adapter input: 12 V DC.

• [Question] Does this massager have a heating function? How to use the heating function?
• [Answer] The first time the massager is turned on the heating function is turned on by default. There is a button to control the heating function, is the third button, there are 2 levels of heating can be selected. The first level is 20 minutes at 111.2°F (44°C), and the second level is 20 minutes at 131°F (55°C). 20 minutes auto power off function to ensure your safety.

• [Question] Is the shoulder strap of this neck massager adjustable?
• [Answer] Yes, our shoulder straps are adjustable, with an adjustable length of 3.9 in (10 cm) and a length range of 18.9 in to 22.8 in (48 cm-58 cm). We designed the adjustable straps for the benefit of consumers with different body types and needs.

• [Question] What are the advantages of this new upgrade of the new massager?
• [Answer] First, we have replaced the commonly used mesh cover on the market with skin-friendly Lycra to reduce friction and make your skin feel more comfortable during the massage. Secondly, we use an expert massage method, our Shiatsu massage uses 8 bi-directional massage heads with a 3D deep kneading and rotating motion.