Any Questions with Our WiFi Ear Wax Removal Kit
Q1: What should I do if I have any questions after purchasing the ear wax removal kit
A:Click on our store name to enter our store to find us.
Q2: The ear pick camera is very clear at the beginning,but after a period of use,the ear camera is a bit blurry,how to deal with it
A: Please use the cleaning cloth with alcohol or with thin cotton swab to clean the lens carefully after every time of use,since the ear wax is easy to stick on the lens or crevices around it.
Q3:The ear wax removal cannot connect to my WiFi
A: (1)The built-in WiFi can only connect to mobile phones one-to-one,and cannot connect to multiple mobile phones at the same time.It is recommended to check whether the indicator light is always on.If it is always on,it means that it has been connected to other mobile phones.It is recommended to turn off the WiFi of other mobile phones,restart our otoscope and connect again.
(2) If the indicator light is flashing, it may be because you have not allowed the access permission for the APP. It is recommended that you delete the application and reinstall it and allow the APP to access the mobile phone permission. (note: the access permission is only used to transmit video,does not violate any privacy)
Q4: The ear wax removal kit cannot connect to my phone
A: (1) You need to check whether the ear picker has passed the mobile phone access authority.
(2) When you start to open the APP,there will be a reminder to apply for permission to access the mobile phone.If you choose "Don't Allow" to deny the permission of the APP to obtain your mobile phone,although you can connect to the WIFI "JesHome-P2-XXXX" that comes with the ear digging endoscope,but it won't work because you have selected "Don't Allow" to deny access to the phone.
(3) You need to delete the downloaded "JesHome" APP,re-download and install the "JesHome" APP,select "OK" to allow the APP to obtain the permission of your mobile phone,and the ear picker will work normally (note: the access permission is only used to transmit video,does not violate any privacy)