Question 1: No microphone.
Answer 1: The headset microphone is retractable and retracted in for packing reason, please pull the mic out after you receive it.
Question 2: The RGB light does not work.
Answer 2: First, please plug the headset USB jack in your device. Then if the light does not turn on, check whether the light switch on wire control is turned on.
Question 3: No sound from the headphones.
Answer 3: Please check whether the volume control is adjusted well.
Question 4: No sound from the microphone, people on the other side can not hear me.
Answer 4: First, please check if the microphone switch is turned on. Then check whether the headset plug is correctly connected to the speaker jack.
Question 5: It does not work on my Xbox One.
Answer 5: This USB plug version headset(This one does not have a 3.5mm plug) can only works with PS4, PC, computer and laptop.